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1xbst FAQ — All Your Questions Answered in One Place

From opening an account to making a withdrawal — find clear, straightforward answers to the most common questions about 1xbst right here. If you can't find what you're looking for, visit our Help Centerto get in touch.

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Account Questions

On the registration page, Enter your name, date of birth, mobile number, and password. Verify the OTP sent to your mobile and your account will be ready. The whole process takes just 2 minutes.

Only one account can be registered per mobile number. Creating multiple accounts is against our policy and may result in permanent suspension.

On the login page, Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password.

After logging in, you can update your email address and phone number under "Profile Settings". To change your registered name, please contact our support team.

KYC verification must be completed before you can make a withdrawal. Uploading a copy of your National ID or passport typically takes up to 24 hours to verify. This is required to keep your account secure.

Yes, you can close your account if you wish. To do so, Help Centerto contact us. Make sure to withdraw your balance before closing your account.

Deposit Questions

You can deposit via Mobile Pay, Nagad, Rocket, Upay, and bank transfer. Mobile banking is the fastest option — funds are usually credited to your account within 5 minutes.

The minimum deposit via mobile banking is just ৳500. First-time deposits are eligible for a welcome bonus.

Mobile banking (Mobile Pay / Nagad / Rocket) deposits are credited within 5–15 minutes. Bank transfers may take 1–3 business days. If your deposit hasn't arrived after 30 minutes, Help Centerlet us know.

1xbst does not charge any deposit fees. However, your mobile banking service provider (such as Mobile Pay or Nagad) may apply their own transaction fees.

Withdrawal Questions

Log in to your account → go to Wallet → Withdraw. Select your payment method, enter the amount, and confirm. If your KYC verification is not yet complete, please do that first.

Mobile banking withdrawals are typically processed within 1–24 hours. Bank transfers may take 1–3 business days. Slight delays may occur during peak periods.

The minimum withdrawal is ৳1,000. The maximum limit depends on your account level and KYC status. VIP members enjoy higher limits. For more details, VIP Page here.

If your withdrawal is rejected, you will be notified by email with the reason. This is usually due to incomplete KYC or unmet bonus wagering requirements. To resolve the issue, Help Centerto get in touch.

Bonus & Promotion FAQs

First Time Register Make your first deposit after registering and the Welcome Bonus will be credited to your account automatically. Full bonus terms and conditions On the promotions page, here.

A wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to wager ৳20,000. Requirements vary by bonus.

Enter the code in the voucher code box at the time of deposit or registration. To see current vouchers, visit our Voucher Page Visit now.

Yes, you can earn a bonus by referring friends. When your friend registers and makes their first deposit, both of you will receive a bonus. For full details on the referral program, On the promotions page, available.

Betting Questions

Bet on 30+ sports including cricket, football, tennis, badminton, kabaddi, basketball, volleyball, and e-sports. Both live betting and pre-match options are available.

Live betting means placing bets while a match is in progress. Odds update in real time, so analyzing the flow of the game and betting at the right moment can improve your chances of winning. For more tips, Betting Tips Visit the page.

Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" option may be available in some cases, allowing you to settle your bet before the match ends.

A jackpot is your chance to win a massive prize from a single bet. For more details, visit our Jackpot Page here.

Security Questions

Yes. 1xbst uses SSL/TLS encryption to keep your information secure. Our payment system follows bank-grade security standards. You'll receive an instant notification if any suspicious login is detected.

Go to Account Settings, select "Security," and enable 2FA. You'll receive an OTP on your mobile every time you log in. Keeping this on prevents unauthorized access to your account.

Change your password immediately and log out of all devices. Then Help Centerto let us know. 1xbst will never ask for your password via email or SMS.

Mobile App Questions

Our App Page The app is available for both Android and iOS. Download it directly from our site — do not use third-party sources.

Yes, the app includes all the features available on the website, plus a few exclusive perks — such as push notifications, biometric login, and faster loading times.

To install on Android, you may need to enable "Install from unknown sources." Go to Settings → Security → Allow installation from unknown sources. If you run into any issues, Help Centerto get in touch.

When a new update is available, you'll get a notification when you open the app. Update directly from there, or visit our App Page Download the latest version from

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Need Help?

If you can't find the answer you need, our support team is always ready to help.

Live Chat

Average response time: 3 minutes

Email Support

Support@1xbst.biz

Help Center

Useful Links

Why millions of Bangladeshis choose 1xbst

Now that you've read the FAQ — see what makes this platform different

Instant Deposits

Deposit instantly via Mobile Pay, Nagad, or Rocket. Funds hit your account within 5 minutes — start betting right away.

Live Betting

Bet at real-time odds while matches are in progress. Live markets available for everything from cricket to football.

100% Secure

SSL encryption, 2FA, and suspicious login alerts — your account is protected at all times.

Exciting Bonuses

Welcome bonuses, reload bonuses, referral bonuses — new offers waiting for you every day.

Smart Mobile App

Biometric login, push notifications, and faster access on the Android & iOS app.

Bangla 24/7 Support

Talk to our expert support team in Bangla for any issue — available around the clock, day or night.

Ready? Get started now

Create your account in just 2 minutes and start betting with your Welcome Bonus.

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