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1xbst Help Center — Find answers to all your questions right here

From opening your account to making withdrawals, bonuses to betting strategy — you'll find clear, easy-to-follow guides for everything right here. And if you still have questions, our support team is always on hand.

Deposit Password Bonus Withdrawal Account
Quick Support
Registration Guide
Open an Account in 3 Minutes
Payment Guide
Mobile Pay, Nagad & Rocket Support
Bonus Info
All Offers & Terms
Security & Verification
KYC & Account Security

What do you need help with?

Find answers to your questions by browsing the categories below.

Account

Registration, Login, Password & KYC Verification

12 Guides

Payment

Deposits, Withdrawals & Payment Methods

8 Guides

Bonuses & Offers

Welcome Bonus, Free Bets & Promo Codes

7 Guides

Betting

How to Place a Bet, Odds & Live Betting

10 Guides

Mobile App

Downloads, Installation, Updates & Troubleshooting

5 Guides

Security

Account Security & Fraud Prevention

6 Guides

VIP

VIP Levels, Benefits & Points System

4 Guides

Responsible Gaming

Limit Setting, Self-Exclusion & Support

3 Guides
1xbst

Account Registration & Management

Opening an account at 1xbst is quick and straightforward. The entire process takes just 3–5 minutes. Follow the step-by-step guide below to get started.

1

Go to the Registration Page

Go to the 1xbst website and click the "Register" button. You can also sign up through the mobile browser or app.

2

Fill In Your Details

Enter your name, mobile number or email, date of birth, and a password. Make sure all details are accurate, as they will be verified when you make a withdrawal.

3

Verify Your OTP

You'll receive an OTP on your mobile. Use it to verify your number. Your account won't be activated without this step.

4

Complete Your Profile

After logging in, complete the remaining details in your profile section. For KYC verification, upload a copy of your National ID or passport.

Tips: Keep the mobile number you register with active. If you ever forget your password, an OTP will be sent to that number. Note that you cannot create two accounts with the same number.

What to Do If You Forget Your Password

On the login page, click "Forgot Password?". Enter your registered mobile number or email to receive an OTP. Use the OTP to set a new password. If you no longer have access to that number or email, contact support directly.

Why KYC Verification Is Required

1xbst is a registered platform, and identity verification is mandatory under international regulations. Without KYC, withdrawal limits are lower and you may face restrictions on larger bonuses. Verification is typically completed within 24 hours.

  • Upload a clear photo of your National ID (NID) or passport
  • Make sure the image is not blurry or cropped
  • Your name must match exactly as it appears on your account
  • You'll receive an email or SMS notification once verification is complete.

Deposit & Withdrawal Guide

1xbst supports all popular payment methods in Bangladesh. Whether you use Mobile Pay, Nagad, Rocket, or direct bank transfer, transactions are fast and straightforward.

Payment Methods Minimum Deposit Minimum Withdrawal Processing Time
Mobile Pay ৳300 ৳ 500 Instant
Nagad ৳300 ৳ 500 Instant
Rocket ৳ 500 ৳ 500 1–3 Hours
Bank Transfer ৳ 1,000 ৳ 1,000 1–2 Business Days
Crypto $10 $10 1–24 Hours

Steps to Make a Deposit

1

Log In to Your Account

Click the "Deposit" button from your dashboard.

2

Choose a Payment Method

Select Mobile Pay, Nagad, or another method, then enter the amount.

3

Complete Payment

Send payment to the provided number and confirm with your transaction ID. Your balance will be credited instantly.

Important: Only deposit from a mobile banking account registered in your own name. Third-party payments are not accepted and may result in account suspension.

How Long Does a Withdrawal Take?

For Mobile Pay and Nagad, withdrawals typically arrive within 1–6 hours of your request. However, if KYC verification hasn't been completed, your first withdrawal may be delayed. Large withdrawals may require additional verification.

Bonus & Promotions Guide

1xbst regularly offers attractive promotions for both new and existing members. That said, it's important to read and understand the terms before using any bonus.

How to Claim the Welcome Bonus

  • Create a new account and make your first deposit
  • The welcome bonus is added automatically — no separate code needed
  • Bet using your bonus balance; once the wagering requirement is met, you can withdraw

Understanding Wagering Requirements

Say you receive a ৳1,000 bonus with a 5x wagering requirement. That means you'll need to place a total of ৳5,000 in bets before you can withdraw the bonus. Wagering requirements vary by offer — check the details on each promotion.

Bonuses generally have an expiry date and must be used within that period. Any unused bonus will be forfeited once it expires. The validity period for each offer is listed on the promotions page.

Using a Voucher Code

1xbst occasionally offers special voucher codes. Enter the code in the designated field during deposit or registration. Codes expire and won't work after their validity period, so make sure to use them on time.

Getting Started with Betting

Placing your first bet on 1xbst can feel a little daunting, but it's actually quite straightforward — here's everything explained below.

Steps to Place a Bet

1

Choose a Sport

Go to the Sports section and select cricket, football, or whichever sport you prefer.

2

Choose a Match & Market

Click on a match to see the available markets, then click on the one you want to bet on.

3

Enter Amount on Betslip

Enter your desired bet amount in the betslip on the right. Your potential winnings will be calculated automatically.

4

Confirm Your Bet

Click the "Place Bet" button. The amount will be deducted from your balance and your bet will become active.

Can I Cancel or Change a Bet?

Once a bet is confirmed, it generally cannot be cancelled. However, some matches offer a Cash Out option, which lets you settle your bet before the match ends. The Cash Out amount depends on the odds at that moment.

Mobile App Guide

The 1xbst mobile app lets you bet from anywhere, anytime. It's available on both Android and iOS.

Installing the Android App

  • Download the APK file from the 1xbst website.
  • Go to your phone's settings and enable "Unknown Sources"
  • Tap the downloaded APK file to install.
  • Log In Directly After Installation

If the App Isn't Working

  • Force Close the App and Reopen It
  • Check Your Internet Connection
  • Check whether an app update is available.
  • Clear Cache — Settings > Apps > 1xbst > Clear Cache
  • If the issue persists, uninstall the app and reinstall it fresh.

Always download the app from the official 1xbst website. Downloading from third-party sites carries security risks.

💬
Still Having Issues?

Our support team is always ready. Get in touch and talk to us directly.

Contact Support
1xbst

Get in Touch With Us

Whatever the issue, the 1xbst support team is always here to help

Live Chat

Use Live Chat for the fastest resolution. Average response time is under 2 minutes.

Online Now

Email Support

For detailed issues, reach us by email. We typically respond within 2–6 hours.

support@1xbst.biz

Telegram

Join the official Telegram channel for updates, offers, and support — all in one place.

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FAQ

Common questions are answered on the FAQ page. Most issues can be resolved there.

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1xbst

Help Center FAQs

Answers to the Most Frequently Asked Questions

All you need is an active mobile number or email address and to be over 18 years old. For withdrawals, you'll need to complete KYC verification using your NID or passport.

Wait 5–10 minutes first. If the issue continues, contact live chat or email with your transaction ID. Most cases are resolved within 30 minutes.

You can log in to different accounts from the same device, but one person holding multiple accounts is strictly prohibited. If detected, both accounts may be permanently closed.

Withdrawals are typically rejected due to incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Contact support to find out the exact reason.

1xbst is an internationally licensed platform used safely by many users in Bangladesh. That said, please make sure you stay informed about your local laws.

Make sure "Unknown Sources" or "Install Unknown Apps" is enabled on your Android device. Also check that you have enough storage space. If issues persist, the full site is accessible via mobile browser as well.

Once the match result is confirmed, your winnings are automatically credited to your 1xbst account balance, from where you can make a withdrawal.
1xbst

Responsible Gaming — 1xbst's Commitment

Betting is for entertainment, not addiction. If you feel you're losing control of your betting, please reach out to our support team. We offer deposit limits, self-exclusion, and cooling-off periods. 1xbst is strictly prohibited for anyone under 18.

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